Forgotten Passwords and Failed Password Resets
We've had a number of cases where customer attempts to recover forgotten passwords has triggered an error on the website. If it happens to you, please contact us either by phone or email using the links at the bottom of the website. This is a database error that you probably cannot work around without creating a new profile or using the guest checkout option. Creating a new profile will require using a different email address from the first one as the site will recognize the address was already used on a previous profile and won't allow it to be reused. If you have one you can use and don't mind re-creating a profile, this is probably the fastest way around the issue.
If you contact us we can manually reset your password for you with a temporary one. You can login with that and reset your password to a permanent one. Unfortunately we can't just tell you your old password because our system security encrypts it in our database. Even our site admin cannot read them.